Terms & Conditions

1 Acceptance of Terms

These Terms constitute a legally binding agreement between you ("the Player," "you," "your") and 1plush ("the Platform," "we," "us," "our"). Your continued use of the 1plush platform following any update to these Terms constitutes acceptance of the revised version.

These Terms apply to all users of 1plush, including players who access the platform via desktop browser, mobile browser, or any application distributed by 1plush. Specific game categories — including Mines Grand, Dragon and Tiger, Bingo, and Slot — may carry supplementary rules that apply alongside these Terms. Where supplementary rules conflict with these Terms, these Terms prevail unless expressly stated otherwise in the supplementary rules.

By ticking the acceptance checkbox during account registration, or by continuing to use 1plush after these Terms have been made available to you, you confirm your unconditional acceptance of every provision contained herein.

2 Eligibility & Account Registration

To register a 1plush account, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis:

• You are at least 21 years of age.
• You are a natural person — corporate or artificial entities may not register as players.
• You are physically located in a jurisdiction where online gaming is lawful and where access to 1plush is not restricted.
• You are not listed on any self-exclusion register maintained by 1plush or any applicable regulatory body.
• You are not registering on behalf of another person or for any purpose other than personal entertainment.
• You have not previously had a 1plush account suspended or permanently closed due to breach of these Terms.

Each player may maintain only one (1) active 1plush account. Attempting to open duplicate accounts — including accounts using different email addresses, mobile numbers, or identity documents to circumvent a previous closure — is strictly prohibited and will result in permanent ban and forfeiture of all associated balances.

You agree to provide accurate, complete, and current information when registering. 1plush reserves the right to reject any registration application at its sole discretion without being required to provide a reason.

3 KYC & Identity Verification

1plush operates in alignment with PAGCOR's Know Your Customer (KYC) requirements. All account holders are required to complete identity verification before withdrawal of any funds and may be required to verify their identity at other stages of the account lifecycle.

Acceptable Philippine government-issued identity documents for KYC purposes include, but are not limited to:

• Philippine Statistics Authority (PSA) National ID / PhilSys Card
• Social Security System (SSS) / UMID Card
• Land Transportation Office (LTO) Driver's Licence
• Department of Foreign Affairs (DFA) Passport
• Professional Regulation Commission (PRC) ID
• Voter's ID issued by the Commission on Elections (COMELEC)

KYC documentation must be current, legible, and clearly show your full legal name, date of birth, and photograph. 1plush may request additional supporting documents — such as proof of address or source of funds — where required by its compliance procedures.

Providing false, altered, or fraudulent documentation in connection with KYC is a serious violation of these Terms and may constitute a criminal offence under Philippine law. 1plush will report such activity to the appropriate Philippine authorities.

Until KYC verification is complete, 1plush reserves the right to restrict certain account functions, including but not limited to processing withdrawal requests.

4 Account Security & Responsibilities

You are solely responsible for maintaining the confidentiality and security of your 1plush login credentials, including your username, password, and any two-factor authentication codes. 1plush strongly recommends enabling two-factor authentication (2FA) on your account.

You must not share your account credentials with any other person. Any activity conducted through your account — whether or not authorised by you — is your responsibility. If you suspect unauthorised access to your account, you must notify 1plush immediately via the platform's support channel.

1plush will never contact you by email, SMS, or any other channel to request your password. Any such request is fraudulent and should be reported. 1plush accepts no liability for losses arising from your failure to maintain adequate account security.

You agree to notify 1plush promptly if your registered email address, mobile number, or any KYC document associated with your account changes. Keeping your account information current is your ongoing obligation.

5 Deposits & Withdrawals

1plush processes all account transactions in Philippine Peso (PHP). Deposits and withdrawals are facilitated through the following local payment channels: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, InstaPay, and PESONet.

Deposits. All deposits are credited to your 1plush wallet promptly upon confirmed receipt of funds. Minimum and maximum deposit amounts are displayed within the cashier section of the platform and may vary by payment method. 1plush does not charge fees on deposits, though your payment provider may apply their own charges.

Withdrawals. Withdrawal requests are processed subject to the following conditions:

• Your account must have completed KYC verification in full.
• The withdrawal amount must meet the minimum threshold applicable to your chosen payment method.
• There must be no outstanding compliance review or investigation on your account.
• Bonus-derived funds must satisfy all applicable wagering requirements before withdrawal.

1plush aims to process approved withdrawals promptly. Processing times may vary depending on the payment method selected and any additional verification requirements. GCash and PayMaya withdrawals are generally processed faster than bank transfer methods. 1plush is not responsible for delays caused by your bank or payment provider.

All withdrawals are returned to the same payment method used for the corresponding deposit where technically possible. 1plush reserves the right to request additional verification before processing any withdrawal at its compliance team's discretion.

6 Bonuses & Promotions

1plush offers a range of promotional offers to eligible account holders. All bonuses and promotions are subject to specific terms that are published alongside each individual promotion. The following general rules apply to all 1plush bonuses unless the promotion's specific terms expressly state otherwise:

• Bonuses are available to one account per person, per household, per IP address, and per device.
• Bonus funds are non-withdrawable until the applicable wagering requirement has been met in full.
• Wagering requirements must be completed within the time period specified in the promotion terms; unused bonus funds expire on the deadline.
• 1plush reserves the right to amend, suspend, or cancel any promotion at any time with reasonable notice where circumstances require.
• If 1plush determines that a bonus has been claimed in bad faith, through technical exploitation, or through collusion with other players, the bonus and any winnings derived from it may be voided.
• Bonuses are intended for recreational players only. Professional players, those using automated software, or those exhibiting bonus-abuse behaviour are not eligible.

7 Game Rules & Fair Play

Each game available on the 1plush platform — including Slot, Bingo, Dragon and Tiger, Mines Grand, and live dealer titles — operates according to its own published game rules. You are responsible for reading and understanding the rules of each game before placing a wager.

All 1plush games use certified random number generation (RNG) or live-streamed dealer mechanics to ensure fair and unpredictable outcomes. 1plush does not manipulate game outcomes in favour of the platform or against any individual player.

Bets placed in error — including bets placed on the wrong selection, at the wrong stake, or during a technical fault — are not automatically refunded. 1plush will investigate and resolve disputed wagers in accordance with its fair play procedures. The decision of 1plush's game integrity team is final in all such matters.

In the event of a game malfunction, disconnection, or technical error that materially affects the outcome of a wager, 1plush reserves the right to void the affected wager and return the stake to the player's account. Winnings generated from a demonstrably faulty game outcome may be voided regardless of whether the fault was apparent to the player at the time.

8 Prohibited Conduct

The following conduct is strictly prohibited on the 1plush platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to law enforcement where applicable:

• Opening or operating more than one 1plush account.
• Providing false, misleading, or fraudulent information at any stage of registration, KYC, or account use.
• Using automated software, bots, or scripts to interact with the platform or its games.
• Exploiting bugs, errors, or vulnerabilities in the platform's software or game logic.
• Engaging in collusion with other players for the purpose of gaining an unfair advantage.
• Using 1plush for any money laundering, terrorist financing, or other unlawful financial activity.
• Attempting to circumvent self-exclusion, deposit limits, or other responsible gaming controls.
• Harassing, threatening, or abusing 1plush staff or other players through any platform communication channel.
• Reverse engineering, copying, or otherwise misappropriating any element of the 1plush platform or its games.

9 Suspension & Account Closure

1plush reserves the right to suspend or permanently close any player account at any time and for any reason it deems appropriate, including but not limited to: breach of these Terms, failure to complete KYC, suspected fraudulent activity, compliance requirements, or where continued operation of the account presents a risk to the platform or other players.

Where an account is suspended for investigation purposes, 1plush will endeavour to complete its review promptly. During suspension, access to the account and its balance is restricted. 1plush is not liable for any losses — including missed game opportunities — arising from a legitimate account suspension.

Where an account is closed as a result of a Terms violation or fraudulent conduct, any balance held in the account may be forfeited in full. Where an account is closed at the player's own request (voluntary closure) and there is no outstanding Terms breach, the remaining balance will be returned to the player via their verified withdrawal method subject to standard KYC and withdrawal processing requirements.

10 Responsible Gaming

1plush is committed to promoting responsible gaming across all of its platforms and game categories. Gaming should be an entertainment activity, and 1plush provides the following tools to every account holder to help them stay in control:

• Deposit Limits — set daily, weekly, or monthly caps on deposits to your 1plush account.
• Session Time Reminders — receive alerts after a configured period of continuous play.
• Cooling-Off Periods — temporarily restrict access to your account for a defined period without full closure.
• Self-Exclusion — block access to your 1plush account for an extended period with immediate effect.

You may activate any of these tools directly from your 1plush account dashboard at any time. Requests to decrease a deposit limit or extend a self-exclusion period take effect immediately. Requests to increase a limit or lift a cooling-off period are subject to a reflection period before taking effect.

If you are concerned that your gambling may be causing harm to yourself or others, 1plush strongly encourages you to use these tools and to seek support. Further information is available on the Responsible Gaming page of this site.

11 Intellectual Property

All content on the 1plush platform — including but not limited to the website design, game graphics, logos, trademarks, software, text, and promotional materials — is the intellectual property of 1plush or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 1plush platform for your personal entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, reverse engineer, create derivative works from, or otherwise exploit any part of the 1plush platform or its content without prior written consent from 1plush.

12 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, 1plush and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform.

1plush does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. Scheduled maintenance and unplanned outages may occur. 1plush will endeavour to communicate planned downtime with reasonable advance notice.

Nothing in these Terms excludes or limits 1plush's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

Your use of the 1plush platform is at your own risk. Gaming involves financial risk — you should only wager amounts you can afford to lose. 1plush accepts no responsibility for gaming losses incurred on the platform.

13 Privacy & Data Protection

1plush collects, processes, and stores personal data in connection with your account registration, KYC verification, payment processing, and use of the platform. The full details of how 1plush handles your personal data are set out in the 1plush Privacy Policy, which is incorporated by reference into these Terms.

By registering a 1plush account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Your data is handled in accordance with applicable Philippine data privacy regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173).

1plush will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities as required to operate the platform lawfully and in compliance with PAGCOR standards.

14 Amendments to These Terms

1plush reserves the right to amend these Terms at any time. Where changes are material, 1plush will provide notice to registered players via email or an in-platform notification prior to the changes taking effect. The effective date of the current version of these Terms is noted at the top of this page.

Your continued use of the 1plush platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with any amendment, your only remedy is to close your account prior to the effective date of the changes. You may contact the 1plush support team to request account closure at any time.

15 Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or in connection with these Terms or your use of the 1plush platform shall be subject to the exclusive jurisdiction of the courts of the Philippines, unless otherwise required by applicable law.

1plush operates in alignment with PAGCOR regulatory standards applicable to online gaming platforms serving Filipino players. Nothing in these Terms is intended to supersede or conflict with the requirements of any applicable Philippine law or PAGCOR regulation. In the event of any inconsistency, the applicable law or regulation prevails.

16 Contact & Dispute Resolution

If you have a question about these Terms or a complaint about the 1plush platform, we encourage you to contact our support team in the first instance. The 1plush support team is available 24/7 and will endeavour to resolve your query as quickly as possible.

You may reach 1plush support at: [email protected]

Where a dispute cannot be resolved informally through the support process, 1plush will engage in good-faith efforts to resolve the matter through an internal complaints procedure. Details of this procedure are available on request from the support team.

1plush is committed to treating all player complaints fairly, consistently, and in accordance with its internal complaints policy. We aim to acknowledge all formal complaints within two (2) business days and to provide a substantive response within ten (10) business days of receiving all relevant information.